Like in any other dealership you have to bargain your price, but when it comes to service, this is the place. The service advisors are there to insure you do not go any further than what your car or truck needs.
Carl and his team always takes great care of my vehicle needs. I like how attentive they are to my very busy schedule.
It was such a pleasure buying our truck from Mr. Lee Ware. He really went above and beyond to help us. We couldn't be happier with the deal and the guidance that Lee gave us.
Simon Nguyen is the best Service Manager there. Get that guy!
I just bought a 4 runner sr 5 and got excellent service. I highly recommend asking for Bruno Connor, great guy who is eager to help!
Did whatever it took to make the deal HAPPEN!!!!. I will be returning for my next vehicle.
Toyota of Alvin has one of the finest parts & service departments I've ever encountered! They went above and beyond to help me in a time of dire need. Jay-Parts Desk, Mike -Parts Mngr, Kelli-GM Assistant, and Carl-Service Writer were all instrumental in getting me back on the road to home (5 hrs away) in a very short amount of time.My check engine light came on Sunday, 7/29. Was planning on going home the next day, and had no idea what to do. A friend suggested I take it to an auto parts store to get the diagnostic codes, which I did do. Was given a print out, and was recommended to have a Toyota dealer check it out before heading home. The young man suggested Toyota of Alvin...said he uses them for service. So, with that referral, and the fact they are located in the direction of home, I went Monday morning.They didn't make me wait, nor was I told to come back later. Each one was so polite and friendly. They worked professionally, expeditiously, and efficiently to find the cause. All indicators pointed mainly to a bad gas cap. I purchased a new one, they installed it & cleared the codes. Said if it's not truly the gas cap, the check-engine light would come back on after 5 cycles of driving. I'm very happy to report my drive home was uneventful, and after way more than 5 drive cycles since Monday, the check-engine light hasn't reappeared! Thank you Jay, Mike, Kelli, & Carl! And thank you Toyota of Alvin for employing such awesome people!!